Frequently Asked Questions

What to expect when planning your holiday with Tennuchi's Travels.

What does a Personal Travel Counsellor actually do?

A Personal Travel Counsellor takes time to understand who is travelling, the budget and what matters most before recommending a holiday. Joel Tennuchi can then coordinate the relevant flights, accommodation, transfers and other arrangements, while remaining your named contact and drawing on Travel Counsellors' duty-office support when needed.

Why book through Tennuchi’s Travels instead of booking direct?

Booking through Tennuchi's Travels gives you personal advice and one named contact if plans change. Bookings benefit from the financial protection available through Travel Counsellors, including ATOL protection on eligible flight-inclusive packages. Joel explains the options and total cost before you decide.

Where are you based and who do you serve?

Tennuchi's Travels Limited is based in Stockport, Greater Manchester and serves clients across Manchester, Cheshire, the North West and the wider UK. Planning is done by phone, video call, WhatsApp or email — wherever suits you best — and we can also meet in person locally if preferred.

How does Disney holiday planning work?

Joel plans Walt Disney World, Disneyland Paris, Disneyland California, Aulani and Disney Cruise Line holidays from start to finish — choosing the right resort and room category, building a day-by-day park plan, advising on dining reservations and Lightning Lane, and coordinating flights and transfers. In many cases the Disney accommodation and ticket price is comparable to booking directly, and you also get personal planning and in-trip support.

How do you support accessible travel and reduced mobility?

Accessible travel is one of Joel's core specialisms. He starts with your individual mobility, sensory, medical or practical requirements, then checks supplier information and seeks direct confirmation where necessary. Assistance, transfers or equipment can be requested where available, but suitability is assessed for the particular trip rather than guaranteed from a generic accessibility label.

I have never cruised before — can you help?

Yes. First-time cruisers are very welcome. Joel will explain how cruising works, walk you through the differences between ocean, river and expedition cruises, recommend cruise lines and itineraries that match your style, and help with cabin choice, dining options and shore excursions. We also arrange UK pre-cruise hotel stays and chauffeur or rail transfers to ports such as Southampton and Liverpool.

What is included in a honeymoon or celebration package?

Honeymoons and milestone celebrations are designed around the couple — destination, style, length, budget and any special moments you want to mark. Where the supplier offers them, Joel will request honeymoon, anniversary or special-occasion perks such as room upgrades, sparkling wine, dining credits or spa treatments, subject to availability and the specific resort or cruise line booked.

Are my booking and money financially protected?

Your booking benefits from the financial protection available through Travel Counsellors, including ATOL protection on eligible flight-inclusive packages. The protection depends on the type of arrangements booked, and Joel will explain what applies before you confirm.

How much does it cost to use your service?

There is no separate planning fee on most leisure bookings — Joel is paid a commission by suppliers, and in most cases the total holiday price is comparable to booking the same trip directly. For complex tailor-made itineraries with multiple components, a planning fee may be agreed upfront and discussed transparently before any work begins.

How do I get started?

Get in touch by phone on 0161 268 0120, email joel.tennuchi@travelcounsellors.com, or use the contact form to book a free no-obligation consultation. We'll discuss who is travelling, when, where you are drawn to, your budget and what matters most, then come back to you with personally selected options.

Still have a question?

Joel is happy to talk through any details before you book — no obligation.

Book a free consultation