Frequently Asked Questions

What to expect when planning your holiday with Tennuchi's Travels.

What does a luxury travel advisor actually do?

A travel advisor takes the time to understand who you are travelling with, your budget and what matters most to you, then designs a trip end-to-end — flights, accommodation, transfers, experiences and any special requests. Joel Tennuchi handles the planning, supplier coordination, paperwork and 24/7 in-trip support, so you have one expert point of contact from the first conversation to your return home.

Why book through Tennuchi’s Travels instead of booking direct?

Booking through Tennuchi's Travels gives you independent advice, personal planning time, and the security of an ATOL-protected booking through Travel Counsellors and the Travel Counsellors Trust. You also get a single point of contact if anything changes — schedule disruption, supplier issues, or last-minute requests — rather than waiting in a call-centre queue. In many cases the holiday cost is comparable to booking direct.

Where are you based and who do you serve?

Tennuchi's Travels Limited is based in Stockport, Greater Manchester and serves clients across Manchester, Cheshire, the North West and the wider UK. Planning is done by phone, video call, WhatsApp or email — wherever suits you best — and we can also meet in person locally if preferred.

How does Disney holiday planning work?

Joel plans Walt Disney World, Disneyland Paris, Disneyland California, Aulani and Disney Cruise Line holidays from start to finish — choosing the right resort and room category, building a day-by-day park plan, advising on dining reservations and Lightning Lane, and coordinating flights and transfers. In many cases the Disney accommodation and ticket price is comparable to booking directly, and you also get personal planning and in-trip support.

How do you support accessible travel and reduced mobility?

Accessible travel is one of our core specialisms. Joel will discuss your specific mobility, sensory or medical needs in detail, then match you to cruise lines, hotels and resorts with verified accessible rooms, level access, hoists, roll-in showers or other equipment you need. We coordinate special assistance at UK airports, accessible transfers, mobility-scooter hire and shore excursions so the practical details are handled before you travel.

I have never cruised before — can you help?

Yes. First-time cruisers are very welcome. Joel will explain how cruising works, walk you through the differences between ocean, river and expedition cruises, recommend cruise lines and itineraries that match your style, and help with cabin choice, dining options and shore excursions. We also arrange UK pre-cruise hotel stays and chauffeur or rail transfers to ports such as Southampton and Liverpool.

What is included in a honeymoon or celebration package?

Honeymoons and milestone celebrations are designed around the couple — destination, style, length, budget and any special moments you want to mark. Where the supplier offers them, Joel will request honeymoon, anniversary or special-occasion perks such as room upgrades, sparkling wine, dining credits or spa treatments, subject to availability and the specific resort or cruise line booked.

Are my booking and money financially protected?

Yes. Every package holiday booked through Tennuchi's Travels is ATOL-protected (where flights are included) and held in the Travel Counsellors Trust, which provides 100% financial protection on every booking — flight-only, cruise-only, packages and tailor-made trips. Your money is ring-fenced from the moment you pay.

How much does it cost to use your service?

There is no separate planning fee on most leisure bookings — Joel is paid a commission by suppliers, and in most cases the total holiday price is comparable to booking the same trip directly. For complex tailor-made itineraries with multiple components, a planning fee may be agreed upfront and discussed transparently before any work begins.

How do I get started?

Get in touch by phone on 0161 268 0120, email joel.tennuchi@travelcounsellors.com, or use the contact form to book a free no-obligation consultation. We'll discuss who is travelling, when, where you are drawn to, your budget and what matters most, then come back to you with personally selected options.

Still have a question?

Joel is happy to talk through any details before you book — no obligation.

Book a free consultation